Zoe Olivia Pilates – Client Terms & Conditions

By booking or attending a session with Zoe Olivia Pilates, you agree to the following terms and conditions. These are designed to ensure a safe, professional, and respectful working relationship for both instructor and client.

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1. Bookings, Payments & Refunds

• All sessions must be booked in advance via text, email, WhatsApp, or through any official Zoe Olivia Pilates booking platform.

• Full payment is required at the time of booking unless otherwise agreed. Bookings are only confirmed once payment is received.

• Package sessions must be used within the stated timeframe (typically 6 weeks unless agreed otherwise). Unused sessions after this period may be forfeited.

• All payments are non-refundable, including for individual sessions and packages. If you are unable to attend your session(s), you may request to reschedule within the stated cancellation window.

• Prices are subject to change but will be honoured once a booking is confirmed.

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2. Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required to cancel or reschedule a session.

• Cancellations made with less than 24 hours’ notice will be charged in full.

• If Zoe Olivia Pilates cancels a session, an alternative will be offered, or the session will be credited.

• Repeated short-notice cancellations may result in refusal of future bookings.

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3. Health & Medical Responsibility

• All clients must complete a Health Screening and Consent Form prior to their first session.

• It is your responsibility to disclose any injuries, medical conditions, illnesses, recent surgeries, or other relevant health issues.

• By attending a session, you confirm that you are fit to participate and that you have obtained clearance from your GP or healthcare provider if necessary.

• Pregnant and postnatal clients must confirm they:

• Have received medical clearance from their doctor or midwife to resume physical activity.

• Are not experiencing complications or health issues that would impact their ability to safely exercise.

• Any changes to your health must be communicated to the instructor before your next session.

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4. Pilates Is Not Physiotherapy

• Zoe Olivia Pilates is a movement-based wellness service and does not provide physiotherapy or medical treatment.

• Pilates is not a substitute for professional medical advice, diagnosis, rehabilitation, or therapy.

• If you are under medical treatment or recovering from injury, please obtain appropriate medical clearance before participating.

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5. Liability & Assumption of Risk

• While sessions are designed to be safe and effective, participation is at your own risk.

• Zoe Olivia Pilates is not liable for any injury, illness, loss, or damage sustained during or after sessions unless caused by proven negligence.

• Clients are expected to work within their limits, follow guidance, and stop any movement that feels unsafe or painful.

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6. Mobile Session Requirements

• Clients must provide a clean, clear, and safe workout space suitable for movement.

• All pets must be secured away from the workout area during sessions.

• Equipment brought by the instructor should be treated with care; clients may be liable for damages caused by misuse.

• Outdoor sessions require a flat, dry, private area and may be rescheduled in poor weather.

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7. Lateness

• If you arrive late, your session will still end at the scheduled time.

• If Zoe Olivia Pilates is late, the full session will be honoured or rescheduled.

• Repeated lateness may affect your progress and future booking availability.

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8. Conduct & Expectations

• A safe, professional, and respectful environment is essential.

• Inappropriate, unsafe, or disrespectful conduct will lead to immediate session termination without refund.

• Open and honest communication is encouraged to get the most out of your sessions.

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9. Photography & Promotion (Optional)

• With your consent, photos or short clips may be used for social media or promotional purposes.

• Consent is always requested and can be withdrawn at any time.

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10. Contact & Communication

• Session-related communication is welcome during regular business hours.

• Please communicate any health changes, cancellations, or rescheduling requests promptly.

11. Travel

• Travel Fee:

  For sessions held at a location outside a ten-mile radius from my home address, an additional £15 travel fee will be applied to cover fuel, travel time, and vehicle wear and tear. For locations further than ten miles, please contact me for a custom travel quote.

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By booking and attending a session with Zoe Olivia Pilates, you confirm that you have read, understood, and agree to these Terms & Conditions, including the no refunds policy.